What other exclusive brands can we expect from WHC? Will you be introducing these brands to FairPrice outlets?
WHC seeks to offer the best value-for-money options for members and by bringing in new exclusive brands from all around the world. For now, we offer Kirkland signature products, which is a range that offers quality products at a good value, cost savings. We will also be looking to bring popular housebrands from major supermarkets around the world.
What are some of the popular Kirkland Signature items?
We have only just started selling Kirkland Signature products today but from what we understand, there are several items that are popular in other markets. These include cashew and almond nuts, chocolates and snacks, packaged processed fruits such as dried blueberries, condiments and seasoning like mayonnaise, tomato paste, organic chicken stock, assorted drinks and juices are popular among consumers.
What are the payment methods at Warehouse Club?
FairPrice looks to offer convenience to customers, and WHC is not excluded. It accepts payment from Visa, MasterCard, Diners, Amex and JCB credit cards, as well as in the form of NETS and cash payments.
Are WHC goods returnable or refundable?
For wrong products purchased, they can be returned for exchange or refund, provided they are returned in a re-saleable condition within 7 days of purchase with an original receipt. Refund will be provided through the same method of payment.
Please note that we are unable to provide refund or exchange for all food items, toiletries, cosmetics, earrings, opened bedding and opened technology items. Undergarments are also non-refundable and non-exchangeable due to hygiene issues.
For products under warranty, please approach the local authorised service centre for assistance.
Does WHC provide delivery?
Free delivery is available for a minimum purchase of $500. $30 delivery fee applies for purchases below $500. Delivery is available for all items including electronics and groceries, and excludes fresh, chilled and frozen items.
WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.
Are customers able to order WHC items online?
The WHC retail format does not have an online service at the moment. However, FairPrice seeks to provide convenience and adapt to customers’ lifestyles and will constantly look at innovative methods to serve customers better.
WHC does not deliver to outlying islands and restricted areas. Check in-store for more details.
Do purchases at WHC enjoy the same discounts as FairPrice stores such as FairPrice reward schemes and seniors/pioneer generation discounts?
WHC is a different retail format from the typical FairPrice supermarkets. As products are already very much discounted for WHC members as compared to FairPrice supermarkets, all WHC purchases are not entitled to the usual reward schemes and discounts such as BYOB discounts, Just Wine Club discounts, Seniors and Pioneer Generation Discounts. However, LinkPoints and 4% rebates are now available when you purchase at WHC.
Can I use my LinkPoints for redemptions?
Yes, with effect from 5 Aug 2015, Plus! cardmembers can earn LinkPoints with minimum purchase of $20. LinkPoints can be redeemed for purchases excluding membership fees.
Is Just Wine Club (JWC) Card Accepted?
No, JWC card can only be used at FairPrice supermarkets.
How different is WHC from FairPrice supermarkets?
WHC is a different retail format, it is a warehouse retail store that offers savings through bulk buys, value packs and exclusive brands not available at FairPrice supermarkets.
Will the offerings at WHC be cheaper compared to Fairprice supermarkets?
Warehouse Club boasts a unique retail format – a mega retail store in a warehouse, which follows similar WHC formats that currently operate in the US and part of Asia, where the store is only open to members. Warehouse Club offers savings through bulk buys, value packs and exclusive brands like Costco Kirkland. As such, its offerings are different from the usual FairPrice supermarkets. The goods offered here are bulk packed food essentials and groceries, such as fresh meat & seafood, fruits as well as rice, oil, milk powder, fruit juices. At WHC, the range of meat, seafood, fruits and vegetable offered comes in bigger than usual packages available in FairPrice supermarkets.
Members can also buy household consumables in bulk and enjoy great savings from 10% to 20%. In addition, members will also be able to enjoy special products that are discounted up to 30% to 50%, which are placed at various parts of the store.
I would like to supply my products to WHC.
Please submit your proposal and product details to general.feedback@fairprice.com.sg for the relevant department to look into it. They will contact you if there is a suitable working opportunity.
What shops can I expect to see at FP Hub?
Other than Warehouse Club, there will be a variety of F&B outlets including fast food chains, foodcourt and other restaurants.